Feel safe and secure online

We will never ask for your PIN, password or codes we send you in order to approve a log on to eBanking or a payment request and we will never ask you to share your computer screen with us while you're logged on to eBanking. Never share any of your log on details with anyone else.

Never approve any log-on or payment requests unless it is for a transaction you have made yourself. If you receive a code when you haven’t made an online purchase, please contact us straight away on 0800 917 7657 or via the number on the back of your card.

Direct Capital Group or the police will never as you to move money from your account for security purposes, but fraudsters will. If you receive a call like this, please hang up and contact us on 0800 917 7657 or via the number on the back of your card.

We will never ask you to click a link within a text message or email requesting account details or asking you to log on to eBanking. Emails from us will always be personalised to you rather than referring to you as ‘Dear Customer’.

If you've received an email you’re not quite sure about, forward it to the Government's Suspicious Email Reporting Service at report@phishing.gov.uk, then delete it. Forward any suspicious texts to 7726 free of charge, and then delete them. Doing this will help protect others.

It is important to keep all your contact details up to date, including your correct mobile phone number, so you can be kept up to date if we notice any suspicious activity on your account. If you need to check or update your mobile number you can do this within eBanking or the Mobile Bank app. Learn more.